Product Return Policy

Amway's Customer Product Refund Policy

We stand behind the quality of Amway products.

Amway stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.

The refund policy is applicable only for products in marketable condition, and partially used products (30%) accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Amway Direct Retailer/ Seller/Preferred Customer to follow the Customer Product Refund Policy in letter and spirit.

* Amway Returns Policy for Direct Retailer/Seller/PC:

Direct Retailer/Seller/PC may return the products within 30 days of purchase as follows:

ConditionTime PeriodInvoicePayment
Marketable*Within 30 days of purchaseYesDAP
Within 30 days of purchaseNoDAP less GST
Unmarketable**Within 30 days of purchaseYesDAP less GST
Within 30 days of purchaseNoDAP less GST
Excess Stock***Within 60 days of purchaseYesDAP
Within 60 days of purchaseNoDAP less GST

GST (Goods & Services Tax)

*Marketable refers to products that are unopened, unused, not expired and, not seasonal, discontinued or special promotional products and/or services.

**Unmarketable are products which have been partially used (30%).

***Excess stock refers to products greater than or equal to six in number

Reference Notes:

  • The Direct Retailers/Sellers/PC must return the product(s) to Amway Pick up Centers.
  • Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Amway Office.
  • Condition refers to the condition in which the stock is received back from the Direct Retailer/Seller/PC as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Amway office.
  • Points/Net Sales Volume adjustment of Products returned up till 25th of each month shall be processed in the same month. Total Points/Net Sales Volume of the returned products will be deducted from the returning ABO's account.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales aids.
  • Total returns cannot exceed the quantity appearing on the Invoice.
  • If products are returned by customers directly to Amway, Points/Net Sales Volume adjustment shall be done from the Direct Retailer’s/Seller's account & any excess amount paid shall be recoverable from Direct Retailer/Seller. Customer need to update Bank account details on Amway website to get the refund amount for product return.

Cooling Off

Should a new Direct Retailer/Seller choose to terminate the Contract and exit the Amway business during first 90 days of Joining, he/she will be able to return all the Products and material (purchased from Amway) and get full refund (as per refund policy for marketable & non-marketable products).